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Customer Partnership Manager (m/w/d)

Nagold
Full-time
Permanent employee

Your mission

As a Customer Partnership Manager, you ensure that our customers enjoy a seamless experience with Olmatic and our "visions" platform from day one. You manage structured onboarding processes through to full integration, oversee workflows, KPIs, and documentation, and serve as the operational point of contact for our existing customers.

Your responsibilities in detail
  • Onboarding Management: Coordinating and guiding customer onboarding—from initial planning and data/system integration to full operational implementation.
  • Regular Check-ins: Conducting regular meetings to align with customers and internal stakeholders—including setting agendas, taking minutes, and tracking open action items.
  • KPIs and Reporting: Monitoring, analyzing, and reporting on relevant financial metrics such as energy costs, budgets, and economic impact.
  • Data Presentation: Preparing results from "visions" and other software solutions for internal and external stakeholders—ensuring information is clear, understandable, and actionable.
  • Documentation: Creating and maintaining documentation, process descriptions, and project status updates to ensure transparency.
  • Existing Customer Support: Providing operational support to existing customers and assisting with the resolution of escalated issues.
  • Upselling: Supporting the sales team with upselling initiatives by leveraging your operational expertise and close customer relationships.

Your profile

Professional Competencies
  • 2–3 years of professional experience in project management, ideally in Customer Success, onboarding, or implementation within a B2B or software environment.
  • University degree (e.g., Industrial Engineering, Business Administration, Energy Management) or comparable qualification; interest in energy-related topics.
  • Proficiency in handling financial metrics and reporting as well as MS Office (especially Excel); experience with CRM and project management tools (e.g., Jira, Asana, MS Project).
  • Project management certifications are an asset—e.g., PMP® or CAPM® (PMI), PRINCE2® Foundation/Practitioner, IPMA Level D/C (GPM), Professional Scrum Master™ (PSM I) or Certified ScrumMaster® (CSM), or PMI-ACP®—complemented by ITIL® 4 Foundation or Lean Six Sigma Green Belt.
Soft Skills
  • Strong process orientation: You think in terms of workflows, identify areas for improvement, and standardize processes where it makes sense.
  • Structured, independent, and reliable working style—even when managing multiple onboarding projects simultaneously.
  • Confidence in client interactions and a solution-oriented approach to handling escalations.
  • Strong communication skills, team spirit, and the ability to present complex information clearly; business-fluent German and good English skills.

Why us?

•    Purpose-driven Tech: Work on real-world challenges in the energy transition and create sustainable technologies with global impact.

    •    Flexible & Modern Workplace: Enjoy flexible working conditions, agile methodologies, and an open team culture with flat hierarchies.

    •    Room for Growth: We offer you time and opportunities to grow personally and professionally—through training, conferences, and exciting innovation projects.

    •    Tech Stack & Innovation: Experiment with cutting-edge technologies, modern tools, and frameworks—with us, you’re always up-to-date.

About us

Together with a team of flexible, dynamic and highly motivated do-gooders, we deal with current topics from the environment, energy and modern digitization on a daily basis. We continuously pursue the goal of being able to provide the right answers to the question of intelligent energy management. True to our slogan 'visions become reality', we work tirelessly to make the vision of an ecologically sustainable energy supply a reality.