Head of Customer Partnership (m/w/d)

As Head of Customer Partnership, you are responsible for advising and supporting our clients across all stages of the "visions" maturity model—from potential analysis to full roadmap optimization. Your division is driven by a distinctly solution-oriented approach: you and your team develop targeted solutions based on client challenges and collaborate to implement them. You lead the division that provides strategic support to clients post-contract, manage all client projects, and ensure the delivery of promised, measurable value.

Through ongoing client engagement, you identify and substantiate opportunities for improvement and expansion across maturity levels—opportunities that our Key Account Managers subsequently implement. Working with a growing team of Solutions Consultants and Customer Partnership Managers, you build a high-performing consulting and project organization.

Operating at the same level as the Head of Sales, you oversee Olmatic’s revenue operations and report directly to the CEO. 

• Advising and supporting clients across all stages of the "visions" maturity model—from potential analysis to full schedule optimization
• Developing effective solutions based on client challenges and driving their implementation
• Leading all client projects throughout their entire lifecycle—from initial rollout and strategic/risk planning to go-live and ongoing operations
• Systematically identifying opportunities for improvement and expansion, and ensuring a structured handover to Key Account Managers
• Providing strategic advice to clients on a peer-to-peer level during annual and strategic reviews
• Overseeing regular performance reporting and strategic discussions with client decision-makers
• Serving as the primary point of contact for commercial and technical escalations
• Sharing responsibility for revenue targets within the existing client portfolio (expansion, contract renewals, and retention)—in collaboration with the Head of Sales
• Holding budget and P&L responsibility for the Customer Partnership division
• Actively contributing to revenue and corporate strategy, as well as the achievement of corporate goals, as part of the leadership team
• Preparing revenue forecasts and reports for the CEO
• Building and leading the Customer Partnership division—including workforce planning, recruitment, and establishing scalable consulting and project structures
• Collaborating closely with Sales, Product/Technology, and Finance teams

Professional Competencies

• Several years of experience—including leadership experience—in client advisory, project management, or account management within a B2B environment
• Understanding of the energy industry (electricity market, procurement, electricity supply contracts/PPAs, grid charges, regulatory framework)—ideally including energy-related risk metrics
• Strong consulting and analytical skills to derive viable, actionable solutions from challenges
• Solid experience in project management and overseeing multiple simultaneous client projects
• Experience with revenue and P&L responsibility, as well as revenue forecasting
• Leadership experience at the divisional level (with the prospect of managing team leaders)
• Business-oriented mindset and confidence in reporting to executive management
• Proficiency in working with key performance indicators (KPIs) and presenting results clearly to clients

Soft Skills

• Entrepreneurial mindset and a strong sense of personal accountability
• Strong solution orientation and enthusiasm for finding tangible solutions to complex challenges
• Consultative mindset with a keen sense for client value and sales opportunities
• Confident, persuasive demeanor when interacting with decision-makers
• Structured, data-driven, and precise working style
• Strong affinity for AI-powered tools and modern technology
• Leadership strength and enthusiasm for developing a multidisciplinary team

Purpose-driven Tech: Tackle real-world energy transition challenges and create sustainable solutions that deliver tangible impact for energy-intensive companies.
Flexible & Modern Workplace: Enjoy flexible working arrangements, agile methodologies, and an open team culture with flat hierarchies.
Room for Growth: We provide the time and space for your personal and professional development—through training, conferences, and exciting innovation projects.
Tech Stack & Innovation: Work with a modern software platform and data-driven approaches—staying close to the product, the market, and our customers.